FAQs

Where do you ship and deliver?

We are currently selling and delivering across the UAE.

How to use and care for our crystals-infused water bottles?

Crystals can be cleaned and changed by twisting the bottoms of the bottle.

What makes our candle wax unique?

Unlike traditional candles, which contain toxic chemicals and allergens, our granulated soy wax is plant based, eco-friendly and natural.

What comes in the Halo Essentials box?

The box includes a 1kg bag of scented sand wax, a box of wicks and a glass jar.

Can I buy your sand wax by the bag and crystals separately?

Yes, you can purchase the scented wax and crystals of your choice on our website.

How to track my order?

You can track your order through Quiqup. Simply enter your order reference number on Quiqup's tracking page. https://track-parcel.quiqup.com

How to report any issues with my order or arrange a return?

Please contact us at support@haloandcolife.com to inform us of the issue and share a photo of the product.

Can I edit or cancel my order once it’s been placed?

Please inform us of any changes or cancelation within 2 hours of placing your order.